Oakland University Helpdesk - 技术-365英国上市官网

The Helpdesk team - 弗雷德·海顿, 黎明Gorris, and 马修·霍尔兹 - provides computer hardware, software and audio-visual support for OUWB medical students, faculty and staff members. The team is located in the Center for 医疗 Student Services at Suite 216 O’Dowd Hall. Helpdesk support requests are submitted via the medhelp ticket system. If there is an immediate support need, a phone call to the helpdesk can be made.

For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.

请求支持

To request IT support, please use one of the following three options. For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.

网络: medhelp.奥克兰.edu (make applicable selections)

电子邮件: (电子邮件保护)

Phone: (248) 370-3695 (immediate request for support)

Connect to Oakland University Wi-Fi Network (Mac)

(一定是在校园里)

Click the Wireless Icon on the Menu Bar
选择“Grizznet-Secure”
Enter your email address (e.g. (电子邮件保护) )
Enter your ADMNET password (might be the same as your NetID password)
点击加入
At the “Verify Certificate” window, click Continue to accept the * 奥克兰.edu 证书
(Note: If a message appears stating “You are making changes to your Certificate Trust Settings”, enter your Mac login username and password.)

Connect to the Oakland University Wi-Fi Network (Windows)

(一定是在校园里)

Click the Wireless icon in the system tray (lower right corner of the screen)
选择Grizznet-Secure
点击连接
Enter your email address (e.g. (电子邮件保护) )
Enter your ADMNET password (might be the same as your NetID password)
单击OK
(Note: If a Windows Security Alert box appears, click Connect.)

认识一下帮助台团队

If there is an immediate need to contact the team, place a phone call to (248) 370-3695.

黎明Gorris
帮助台人员

黎明Gorris serves as a 帮助台人员 for Oakland University William Beaumont School of Medicine. Dawn came to OU after providing technical support in a K-12 educational environment for ten years. Her experience includes computer hardware and peripheral support, webpage design and maintenance and 应用程序支持 and training. Prior to that Dawn worked as a data processing manager and technical support liaison for Electronic Data Systems and a data processing clerk for Ford Motor Company.

弗雷德·海顿
帮助台人员

fred-haydon 弗雷德·海顿 serves as the 帮助台人员 for Oakland University William Beaumont School of Medicine. 密歇根人, Fred is a graduate of Eastern Michigan University where he earned his Bachelor of Science degree in Communication 技术. Fred comes to OU with 15 years experience as a Data Specialist, 帮助台人员 and a Macintosh Workstation Manager.

马修·霍尔兹
帮助台人员

An image of 马修·霍尔兹马修·霍尔兹 serves as a 帮助台人员 for Oakland University William Beaumont School of Medicine. 密歇根本地人, Matthew is a graduate of the University of Michigan – Dearborn with a Bachelor of Arts degree in Economics and also has an M.B.A from Ashford University. Matthew comes to OU from the private sector IT world, where he managed IT support teams and was responsible for all aspects of technical support for his clients, including routine helpdesk functions, 服务器管理, 硬件实现, 软件培训.

朱大卫，硕士. 英格.
数据库管理员

大卫·朱 serves as the 数据库管理员 for the Oakland University William Beaumont School of Medicine. David received his Master of 英格ineering degree with a major in Computer 英格ineering from Wayne State University. He has experiences in database administration, system design & 分析, 教学支持, 应用程序支持, reporting service 发展 and 服务器管理, 等. His primary role of services in OUWB School of Medicine involves the design, 发展, 实现, administration and support of database systems, database warehouses and administrative reporting services. Prior to joining the School of Medicine in November 2010, David has been employed at OU School of Business Administration as Information 技术 Analyst since May 2001.

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